Frequently Asked Questions
Everything you need to know about Coogan London footwear and services.
What materials are used in Coogan London shoes?
We pride ourselves on using premium, ethically sourced genuine leather for our uppers and high-quality linings to ensure breathability, comfort, and long-lasting durability.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. We also offer express shipping options at checkout for those who need their footwear sooner.
What is your return and exchange policy?
We offer a 30-day return policy on all unworn items in their original packaging. If your shoes don't fit perfectly, you can exchange them for a different size or request a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I find my correct size?
Our shoes generally run true to size. We recommend checking our detailed Size Guide located on each product page, which includes measurements in UK, EU, and US sizing.
Do you ship internationally?
Yes, we ship to most countries worldwide. International delivery times and shipping costs vary depending on the destination and will be calculated at checkout.