Returns & Exchanges

At Coogan London, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn footwear in its original packaging. Please ensure items are returned in a resalable condition to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack the Items

  Place the unworn shoes back in their original branded box and secure them inside a mailing bag or shipping carton to prevent damage.

• 3.
  Label and Post

  Print your prepaid shipping label or use the generated QR code at your nearest drop-off point to send the package back to our warehouse.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.